Overview
At Hygravity Solutions, we are committed to delivering high-quality digital marketing and software development services to clients globally. We understand that circumstances change, and this policy outlines our approach to refunds and cancellations in a fair and transparent manner.
All services are governed by a signed agreement/proposal. This refund policy applies in conjunction with that agreement. In case of conflict, the specific project agreement shall prevail.
Refund Eligibility
Refunds may be considered under the following circumstances:
Service Not Started
Full RefundIf you cancel before any work has commenced on your project, you are eligible for a full refund of the advance payment.
Work in Progress (< 25% complete)
Partial Refund (up to 50%)If work has begun but less than 25% of the agreed scope is complete, a partial refund may be issued after deducting costs incurred.
Work in Progress (25–75% complete)
Partial Refund (up to 25%)Significant work completed. A partial refund may be considered based on deliverables provided and resources utilized.
Work More Than 75% Complete
No RefundWhen a project is near completion, refunds are generally not applicable. Final deliverables will be provided.
Delivered & Accepted
No RefundOnce a deliverable has been formally accepted or is deemed accepted (no objection within 7 days of delivery), no refund applies.
Non-Refundable Services
The following are non-refundable under all circumstances:
- Domain registration and hosting fees (third-party costs)
- Paid advertising budget (Google Ads, Meta Ads, LinkedIn Ads) — already spent on platforms
- Software licenses, API subscriptions, or third-party tool fees procured on client behalf
- Rush or priority service fees
- Completed and accepted design rounds or strategy documents
- Training or consultation sessions already delivered
- Monthly retainer fees for months already serviced
Cancellation Process
To cancel a service or project:
Send Written Notice
Email your cancellation request to hello@hygravity.com with your project details and reason for cancellation.
Acknowledgement
We will acknowledge your request within 2 business days.
Assessment
Our team will assess the completion status and calculate any applicable refund.
Resolution
We will communicate the refund decision within 5 business days of acknowledgement.
Refund Timeline
Once a refund is approved:
Refunds are processed to the original payment method only.
Contact for Refunds
For refund or cancellation queries, reach us at:
Questions about this policy?
Contact our team at hello@hygravity.com or reach us at our India or UK office.