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# Data Processing & Security Policy

Enterprise-grade security for your data. Learn how Hygravity Solutions protects client information with encryption, access controls, and rigorous security practices.
Last Updated: January 1, 2026|Effective: January 1, 2026 Table of Contents
Table of Contents
1Overview2Encryption3Access Control4Backup & Recovery5Data Retention6Incident Response7Legal Compliance
Have Questions?

Our team is happy to clarify any section of this document.
[ Contact Us](mailto:hello@hygravity.com)1

## Overview

Hygravity Solutions processes client data as part of delivering software development, digital marketing, and design services to clients worldwide. We take data security extremely seriously and maintain enterprise-grade security controls across all our systems and workflows.

This policy describes the technical and organizational measures we implement to protect client data from unauthorized access, disclosure, alteration, or destruction.
2

## Encryption

Data in Transit
- • TLS 1.3 for all website communications
- • HTTPS enforced across all services
- • Encrypted API communications (REST/GraphQL)
- • VPN for team member remote access
- • End-to-end encrypted file sharing (Signal, Proton)

Data at Rest
- • AES-256 encryption for all stored data
- • Encrypted cloud storage (AWS S3 with SSE)
- • Encrypted database volumes
- • Encrypted password manager (1Password/Bitwarden)
- • Full-disk encryption on all team devices
3

## Access Control

We implement strict access control measures using the principle of least privilege:

Role-Based Access Control (RBAC)

Each team member has access only to the systems and data required for their specific role.

Multi-Factor Authentication (MFA)

MFA is mandatory for all internal systems, cloud accounts, and client-facing tools.

Zero Trust Architecture

No implicit trust within the network. Every access request is verified regardless of location.

Access Reviews

Regular access reviews conducted quarterly to remove stale permissions and accounts.

Client Credential Isolation

Client credentials are stored in isolated vaults, accessible only to assigned team members.
4

## Backup & Recovery

We maintain comprehensive backup procedures to ensure data availability:
Daily Automated BackupsAll databases and critical files backed up daily at off-peak hours.Multiple Geographic CopiesBackups stored across at least 2 geographically separate locations.Retention PeriodBackups retained for 30 days rolling, with monthly snapshots for 1 year.Recovery Time Objective (RTO)Critical systems restored within 4 hours of a disaster event.Recovery Point Objective (RPO)Maximum data loss of 24 hours in worst-case scenarios.Backup TestingMonthly restoration tests to ensure backup integrity.5

## Data Retention

Client data is retained only as long as necessary:
Active project filesDuration of project + 6 months post-deliveryClient credentials & accessDeleted immediately upon project completionCommunication records (email, chat)3 years for legal complianceFinancial records & invoices7 years (legal requirement)Analytics & tracking data14 months (per platform defaults)Backup data30 days rolling + annual snapshots for 1 year
Upon client request, all data is securely deleted (overwritten) within 30 days of a deletion request.
6

## Incident Response

In the event of a data breach or security incident:
01
Detection & Containment
Within 1 hour
Immediate isolation of affected systems to prevent further exposure.
02
Assessment
Within 4 hours
Determine scope, nature, and impact of the breach.
03
Client Notification
Within 24 hours
Affected clients notified via email with details of the incident.
04
Regulatory Notification
Within 72 hours
Notify relevant data protection authorities as required by GDPR/DPDPA.
05
Remediation
Ongoing
Root cause analysis, patch deployment, and enhanced controls.
06
Post-Incident Report
Within 30 days
Full incident report shared with affected clients.
7

## Legal Compliance

Our data practices comply with regulations and standards applicable in jurisdictions where our clients operate:

GDPR

General Data Protection Regulation (EU/UK)
Europe & UK
DPDPA 2023

Digital Personal Data Protection Act (India)
India
IT Act 2000

Information Technology Act (India)
India

### Questions about this policy?

Contact our team at [hello@hygravity.com](mailto:hello@hygravity.com) or reach us at our India or UK office.
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